My Myspace Fail- So Here’s My Salute to You!
Dear Myspace,
All I want to do is change my log in email address! I’m a loyal user who signed up almost five years ago when you were just getting started. I’ve experienced many usability changes throughout the years. Some more efficient, others a bit annoying but I want to know why you haven’t created a simple option for changing my email address!
The email address I used to sign up for myspace an old hotmail address that was deleted due to inactivity so I have NO WAY of logging on to that account.
Attempt 1: I go into “Contact Info” of course the option to manually change the contact address is disabled!
Attempt 2: I go to “Account” and change my “Requested Contact Address” and then pops up “You have requested to change your contact email address. A confirmation email was sent to your previous email address. Please confirm this change by clicking the link in the email or entering the confirmation code below.”
Do you understand that my old email account was deleted? There is NO WAY for me to log in to “click the link”.
Attempt 3: Ok Myspace it looks like you’re catching on and you DO understand that I can’t log in to my old account to “click the link”…so what should I do now? Let’s “Contact Myspace”. Subject: My Account, Sub Topic: Change Email Address. This immediately leads me to the FAQ without even giving me a chance to submit my own question because of course someone else has already inquired about this so you don’t want me to email you about again. What? Tom from Myspace won’t really get my message?! Looks like I can’t really contact you about this issue.
Attempt 4: FAQ. I guess I should read it now.
If for some reason you can’t access your old email account, you’ll have to email help@support.myspace.com Send them a salute along with the new email address you want to use. WHAT THE HECK IS A SALUTE?! Ahhh, you knew I’d ask so you expain…
To create and send a salute here’s what you’ll need to do:
- Create a handwritten sign with the word MySpace.com and Include your MySpace Friend/Profile ID number. (Your friend ID is the number after “&friendID=” in your profile’s web address/URL. If you can’t login, you can get this info by clicking on your profile)
- Get a picture taken of you holding the handwritten sign. Be sure the photo is clear and the handwriting is easy to read. If we can’t read the information and see your face clearly, then we will ask for another salute. (If you do not have access to a digital camera, please consider the accessibility of disposable cameras and digital film processing available at most drug stores)
- After you take the pic, send us an email to help@support.myspace.com with the salute attached. You can also provide us with the web address/URL where the image has been uploaded.
- Include what you want your new email log in address and password to be. Again, if the email is being used by another MySpace profile we can’t use it, so make sure it’s not associated with any other profiles. Once we receive this information, we will update your account for you.
- We use a salute as a means to identify and confirm ownership. If there are no photos on your profile we can use to confirm you own it, we won’t be able to provide you with the information you’re requesting. If that’s the case, you’ll need to create a new profile. Sorry, but we take user privacy very seriously.
When I read the first line about creating a Handwritten Myspace sign. I seriously thought someone hacked into the Myspace FAQ and wrote it as a prank! Then I read the last line about Myspace taking their user privacy very seriously. So of course it’s not a prank! But c’mon I seriously have to hold up a sign? You’re a high tech company so you know that consumers want things instantaneously. We don’t want to look for it, we don’t want to go through lots of steps to find what we want and we certainly don’t want to take a picture of us holding a handwritten sign!
So if anyone from Myspace is reading this, can this blog post please suffice as my “SALUTE”?! Please? Change it from “mymelodie13@hotmail.com” which no longer exists to “melodietao@gmail.com”. I’d give you props for actually finding this post because you’re tracking things that are said about you. I’d also give you props for great customer service. Thanks Myspace!
Sincerely,
Melodie Tao
